Last Updated: December 6, 2024
Overview
At High Desert Hardgoods, we are committed to customer satisfaction. Our return policy is designed to provide a clear and fair process for product returns and refunds.
Return Eligibility
We accept returns within 30 days of purchase for items that are unused, unopened, and in original packaging. Returned items must be in resalable condition to qualify for a refund.
Our refund policy covers defective items, incorrectly shipped products, and unused items returned within the 30-day window. We do not accept returns for items that have been opened, show signs of use, have damaged packaging, or are part of clearance or final sale collections.
Return Process
To initiate a return, customers must email support@highdeserthardware.com to receive a Return Merchandise Authorization (RMA) number. The item should be carefully packed in its original packaging, with the RMA number clearly marked on the package.
Shipping Costs
For defective or incorrect items, High Desert Hardgoods will cover the return shipping costs. When returning products for other reasons, customers are responsible for all shipping expenses associated with the return.
Refund Method
Refunds will be processed to the original payment method. Our team typically completes refund processing within 5-10 business days after receiving the returned item.
Contact Information
For all return-related inquiries, please email support@highdeserthardware.com.
Policy Updates
We reserve the right to modify this policy. Any changes will be promptly posted on our website.
By making a purchase, you acknowledge and accept these terms.